Welcome to your CIOVITA
CLUB/CREW/TEAM Portal
This is your dedicated space to order custom kit for your team or club, quickly and seamlessly, all in one place.
Simply search for your club to access your exclusive range.
CLUB
CREW
TEAM
Custom Portal
Orders & Products
What is the CIOVITA Custom Portal?
The CIOVITA Custom Portal is a dedicated online store where club and team members can order custom-made CIOVITA kit and apparel specific to their club or team.
How do I know which size to order?
We recommend consulting the CIOVITA size guide before placing your order. If you are unsure, please contact your club agent for guidance before ordering, as all items are made to order and cannot be exchanged or returned.
Can I cancel or change my order after placing it?
As all items are made to order, we are unable to guarantee that cancellations or changes can be accommodated once an order has been accepted. Please review your order carefully before submitting. If you have an urgent concern, contact your club agent as soon as possible.
How do I find my club, team or event?
Use the search bar on the homepage or in the header bar to search the name of your club.
Payments & Pricing
What payment methods are accepted?
We accept major credit and debit cards. All transactions are processed securely through Shopify.
Is shipping charged to me?
No. Shipping costs are covered in full by CIOVITA Custom Portal. There are no shipping charges passed on to the customer.
Shipping & Delivery
How long will my order take?
All orders are placed in a designated order window as communicated in your club/crew/team collection. When this window closes delivery can be expected within 6 weeks.
Where will my order be delivered?
Orders are not shipped directly to individual customers. All orders are consolidated and delivered to your designated club agent, who will then distribute them to individual members.
How will I know when my order is ready?
Your club/team/crew representative will be notified and will contact you with the final steps to receive your order.
How do I collect my order?
Once your order has been delivered to your club agent, please arrange collection directly with them. CIOVITA Custom Portal is not responsible for distribution delays that occur after delivery to the club agent.
Leaders in Cyclewear