Shipping policy

Overview

All orders placed through the CIOVITA Custom Portal are produced to order and shipped directly to your designated club or team representative (your "club agent"). Shipping costs are covered in full and are not charged to the customer.

Order Processing

As all items are custom-made to order, please allow adequate production time before your order is dispatched. You will receive a notification once your order has been produced and shipped. Please note that production and delivery timelines are estimates only and may vary depending on order volume and circumstances outside our control.

Delivery to Your Club Agent

Orders are not shipped directly to individual customers. Instead, all orders are consolidated and delivered to your designated club agent, who will be responsible for distributing items to individual members. Once your order has been dispatched to your club agent, risk of loss passes to the agent upon delivery.

Collection of Your Order

Once your order has been delivered to your club agent, it is your responsibility to arrange collection directly with them. CIOVITA Custom Portal is not responsible for delays in distribution that occur after delivery to the club agent.

Tracking

Where available, tracking information will be shared with your club agent upon dispatch. Please liaise with your club agent for updates on the status of your order.

Damaged or Incorrect Items

Please inspect your order carefully upon collection. If your item is damaged, defective, or incorrect, please contact your club agent as soon as possible so that the matter can be escalated and resolved.

Contact

For any shipping-related queries, please contact your club agent in the first instance. For further assistance, you may reach us at info@ciovita.com.